LeanlyNeed help with Leanly? Write to info@kickpop.app. Include the app version shown at the bottom of Settings and, if you can, a screenshot. We usually reply within two working days.
Logging meals
How accurate is the photo analysis?
It is an estimate. Portions are the hardest part, so check them after each photo. You can change the amount of any food, edit or remove a food, or tell the AI what's different and it will update the meal.
Can I log without a photo?
Yes. Tap + to scan a barcode or a nutrition label, search for a food, describe the meal in a few words, say it out loud or enter it manually. Meals you save can be logged again with one tap.
Why does the app ask for permission before the first analysis?
Meal photos and descriptions are sent to our server and to OpenAI for analysis. We ask before the first one, and you can withdraw permission in Settings at any time.
Is there a limit on analyses?
Yes, there is a daily limit per user to keep the service fair. It resets every day.
Goals, units and reminders
How do I change my calorie or macro goals?
Open Settings from the profile button on the Today screen and change your plan or nutrition goals there.
Can I see kJ instead of kcal?
Yes. Choose the energy unit in Settings. Your existing log is converted for display.
My reminders don't show up.
Check that notifications are allowed for Leanly in iOS Settings > Notifications, then turn the meal or water reminders on in the app's Settings. Water reminders stop for the day once you reach your goal.
Apple Health data is missing.
Open iOS Settings > Health > Data Access & Devices > Leanly and allow steps, active energy, weight and workouts.
Subscription
How do I restore my subscription on a new phone?
Sign in with the same Apple Account, open Settings in Leanly and tap Restore purchases.
How do I cancel?
Open iOS Settings, tap your name, then Subscriptions, and choose Leanly. Cancel at least 24 hours before the renewal date. Your subscription stays active until the end of the current period.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Your data
How do I move my data to a new phone?
In Settings, export a backup and keep the file somewhere you can reach from the new phone, such as iCloud Drive. On the new phone, restore it from Settings.
How do I delete my data?
Tap "Delete all data" at the bottom of Settings. It removes your log, photos and profile from the device. To delete the small record on our server (your daily analysis count and subscription status), write to info@kickpop.app.
Where can I read the privacy policy?
See the Privacy Policy and the Terms of Use.